mychevrolet app not working on android phone A Troubleshooting Journey

mychevrolet app not working on android phone. Ever felt the frustration of a malfunctioning app? You’re not alone. This is the digital equivalent of your car refusing to start on a cold morning, only instead of a dead battery, it’s a recalcitrant piece of software. We’re about to embark on an adventure, a troubleshooting odyssey if you will, to unravel the mysteries of why your MyChevrolet app might be acting up on your Android device.

Prepare yourself; this is not just a how-to guide; it’s a quest for digital harmony, where your phone and your car become the best of friends, communicating seamlessly.

We’ll delve into the initial setup, navigating the Google Play Store’s treacherous waters to ensure the app is properly installed, compatible with your device, and armed with the necessary permissions to perform its duties. Login woes, feature failures, and device-specific quirks will be confronted and conquered. We’ll explore the importance of staying up-to-date with app updates, how to report bugs to the developers, and how to synchronize your vehicle information.

Moreover, we will provide you with all the necessary contact information to seek assistance, and finally, we will leave you with a clear path to follow in order to resolve your problem.

Troubleshooting the App Installation and Initial Setup

So, you’re eager to get your hands on the MyChevrolet app, ready to unlock a world of connected vehicle features? Excellent! Let’s get you set up and cruising smoothly. We’ll navigate the installation process, address common hiccups, and ensure you understand the permissions the app requires to keep your experience secure and seamless. Think of it as your personalized pit stop before hitting the open road of app functionality.

Downloading and Installing from the Google Play Store

The journey to your connected car experience begins at the Google Play Store. This is your digital portal for downloading the MyChevrolet app onto your Android device.To begin the process, open the Google Play Store application on your Android device. In the search bar, type “MyChevrolet” and press the search icon. The official MyChevrolet app, typically identified by the Chevrolet logo, should appear at the top of the search results.

Tap on the app’s icon to view its details. On the app details page, tap the “Install” button. The app will then download and install automatically. Once the installation is complete, you can tap the “Open” button to launch the app and begin the setup process.Before you get started, it’s crucial to ensure your device meets the minimum system requirements.

Generally, the MyChevrolet app is compatible with Android devices running Android 7.0 (Nougat) or later. To check your Android version, go to your device’s settings, typically under “About Phone” or “About Tablet”.Here’s a quick checklist to make sure your device is ready:

• Android Version: Ensure your device is running Android 7.0 or a more recent version. This is the cornerstone of compatibility.
• Storage Space: Verify you have sufficient storage space available on your device. The app requires space for installation and subsequent updates. A good rule of thumb is to have at least 500MB free, but more is always better.
• Internet Connection: A stable Wi-Fi or cellular data connection is necessary for downloading and installing the app.
• Google Account: You’ll need an active Google account to download apps from the Google Play Store.

Common Installation Issues

Sometimes, the installation process can encounter a few bumps in the road. Let’s address some common issues that may arise during installation.

• Insufficient Storage Space: One of the most frequent culprits is insufficient storage space. The app may fail to install if your device’s internal storage is full. To resolve this, delete unnecessary files, photos, videos, or apps to free up space. You can also move some files to external storage, like an SD card, if your device supports it.
• Outdated Android Version: An outdated Android operating system can also cause installation problems. The MyChevrolet app requires a minimum Android version for compatibility. Check your device’s settings to see if there’s an available system update. If there is, update your device to the latest version.
• Network Connectivity Problems: A poor or unstable internet connection can interrupt the download process. Ensure you have a strong Wi-Fi or cellular data signal. If you’re using cellular data, make sure you have sufficient data allowance. Consider switching to a Wi-Fi network for a more stable download.
• App Download Errors: Occasionally, the Google Play Store might encounter temporary glitches. Try clearing the cache and data of the Google Play Store app. You can do this in your device’s settings under “Apps” or “Application Manager”. Locate the Google Play Store app and clear its cache and data. You can also try restarting your device and attempting the download again.

App Permissions Explained

The MyChevrolet app requests certain permissions to function correctly and provide you with a full range of features. These permissions are essential for the app to access specific device functions and data. Here’s a breakdown of the permissions, along with why they are needed:

Permission	Description	Function	Why it’s Necessary
Location	Allows the app to access your device’s location.	Enables features such as vehicle location, remote start (if equipped), and finding nearby charging stations or gas stations.	Essential for providing location-based services and features related to your vehicle.
Contacts	Allows the app to access your contacts.	Used for sharing your vehicle’s location with contacts, or for accessing emergency contact information.	Facilitates communication and sharing of information related to your vehicle with your contacts.
Storage	Allows the app to access files on your device’s storage.	Used for storing app data, such as downloaded maps, or caching information for faster access.	Helps the app to store data efficiently and provides a smoother user experience.
Phone	Allows the app to make and manage phone calls.	Enables features like calling roadside assistance or contacting Chevrolet customer support directly from the app.	Provides direct access to emergency and support services related to your vehicle.

Understanding these permissions will give you confidence in using the MyChevrolet app.

Connection and Login Problems

It’s frustrating when you’re eager to access your MyChevrolet app and run into login troubles. Don’t worry; we’re here to guide you through the common hurdles and get you back on the road, connected and ready to go. We’ll cover everything from password resets to account verification, ensuring you understand the steps to resolve these issues and get the most out of your app experience.

Troubleshooting Login Issues: Password Resets and Account Recovery

Sometimes, a forgotten password is the culprit. Fortunately, the MyChevrolet app provides a straightforward password reset process. Let’s delve into the steps for reclaiming access to your account.First, locate the “Forgot Password?” link on the login screen. Tapping this initiates the reset procedure. The app will then prompt you to enter the email address associated with your MyChevrolet account.

After submitting your email, check your inbox for a password reset email from Chevrolet. This email will contain a link that directs you to a secure page where you can create a new password. Ensure the new password meets the security requirements specified (typically a mix of uppercase and lowercase letters, numbers, and special characters).Account recovery is often necessary if you’ve lost access to your email or suspect your account has been compromised.

In such situations, you’ll likely need to contact MyChevrolet customer support. Be prepared to provide verification details, such as your vehicle’s VIN (Vehicle Identification Number), proof of ownership, or answers to security questions you set up when creating your account. The customer support team will guide you through the process of regaining access, potentially including steps to update your email address or recover your account through alternative methods.

Common Error Messages and Their Causes

Error messages are the app’s way of communicating problems. Understanding these messages helps pinpoint the issue. Here’s a look at common error messages and their likely causes:

• Incorrect Username or Password: This is the most frequent error. Double-check that you’ve entered your login credentials accurately, paying close attention to capitalization and special characters. Sometimes, a simple typo is all it takes to prevent access.
• Account Locked: Repeated failed login attempts can trigger account lockouts as a security measure. If this happens, you’ll typically need to wait a specified period (e.g., 30 minutes) or initiate a password reset to regain access.
• Server Error: This indicates a problem on Chevrolet’s end, such as a temporary outage or maintenance. In this case, you can only wait and try again later.
• Network Connection Error: This suggests your phone isn’t connected to the internet. Ensure you have a stable Wi-Fi or cellular data connection.
• Invalid Account: This could mean your account has been deactivated, or there might be an issue with the account setup. Contact customer support to investigate.

Verifying Credentials and Ensuring a Stable Internet Connection

Successful logins depend on both accurate credentials and a reliable internet connection. Let’s break down the verification process and how to ensure you’re connected.Verifying your credentials starts with confirming the email address and password you’re using are correct. Consider using the “Show Password” option (if available) to ensure you’re entering the correct characters. If you’re still unable to log in, try resetting your password.A stable internet connection is essential for the MyChevrolet app to function correctly.

Without a connection, you won’t be able to access real-time data, remote commands, or other connected services. To verify your connection:

1. Check your Wi-Fi: Ensure your phone is connected to a Wi-Fi network and that the connection is strong.
2. Check your cellular data: If you’re using cellular data, verify that it is enabled and that you have a sufficient data plan.
3. Test your connection: Open a web browser and try to visit a website. If the website loads, your internet connection is likely working.
4. Restart your device: Sometimes, a simple restart of your phone can resolve connectivity issues.

If you continue to experience problems after checking these steps, contact your internet service provider or Chevrolet customer support for further assistance.

App Features and Functionality Failures

Let’s face it, technology isn’t always sunshine and rainbows, especially when it comes to apps. The myChevrolet app, while generally a fantastic tool, can sometimes throw a digital wrench into your plans. Understanding the common hiccups and knowing how to troubleshoot them is key to a smooth experience. This section dives into the most frequent functional failures experienced by Android users and provides practical solutions.

Frequently Reported Feature Failures

Android users, we hear you! Certain features seem to be more prone to glitches than others. These frequently reported issues can be frustrating, but rest assured, there are often straightforward solutions. The following list summarizes the most common functional complaints:

• Remote Start Malfunctions: This is often the top complaint. Imagine the disappointment of wanting a pre-warmed or cooled car and getting nothing but a digital shrug from your phone.
• Vehicle Location Inaccuracies: Knowing where your car is should be a breeze, but sometimes the app gets lost. The location might be outdated, showing your vehicle miles away from its actual position, or simply not updating at all.
• Diagnostic Data Errors: While the app is designed to provide real-time vehicle health information, inaccurate or missing data can leave you feeling uneasy. This includes issues like incorrect tire pressure readings or fault codes that don’t match your car’s actual problems.
• Connectivity Issues: Difficulty connecting to the vehicle, regardless of the function attempted, is another frequent concern. This could manifest as the app timing out, failing to recognize the vehicle, or intermittent connection problems.

Troubleshooting Remote Start Functionality

When your remote start refuses to cooperate, it can feel like your car is playing hard to get. Fortunately, a few checks often resolve the issue. Here’s a troubleshooting checklist to get your engine purring remotely:

• Battery Level: Ensure both your vehicle’s battery and your key fob battery are sufficiently charged. A low vehicle battery can prevent the remote start from functioning. The key fob needs enough power to transmit the signal. Consider this: A completely discharged car battery can prevent the vehicle’s onboard systems, including the remote start, from operating correctly.
• Cellular Service: The myChevrolet app relies on a strong cellular signal to communicate with your vehicle. Verify your phone has a stable connection and that your vehicle’s OnStar service is active and receiving a signal. Think of it as a digital phone call – without a signal, the message can’t get through.
• Vehicle Settings: Some vehicles have settings that can disable remote start. Check your vehicle’s infotainment system settings to ensure remote start is enabled. Also, confirm the vehicle is in Park and that no doors are ajar. The car’s safety systems will often prevent remote start if these conditions aren’t met.
• Vehicle Hood Closed: Ensure the hood of your vehicle is securely closed. Many vehicles have a safety feature that prevents remote start if the hood is not properly latched.
• Key Fob Interference: External factors can interfere with the signal from your phone or key fob. Test the remote start function in an area free from potential interference, such as metal structures, power lines, or other vehicles.
• Software Updates: Make sure both your myChevrolet app and your vehicle’s infotainment system software are up to date. Software bugs are a common cause of malfunctions, and updates often include fixes.

Troubleshooting Vehicle Location Services, Mychevrolet app not working on android phone

Inaccurate vehicle location can be a real headache. The following steps should help you pinpoint the issue and get your app back on track:

• Verify GPS Signal: Ensure your vehicle has a clear view of the sky for optimal GPS signal reception. Obstructions like tall buildings, tunnels, or dense tree cover can interfere with the signal.
• Check App Permissions: Confirm the myChevrolet app has permission to access your device’s location services. Go to your phone’s settings, find the app permissions, and ensure location access is enabled, preferably “Always” or “While using the app.”
• Refresh Location Data: Close and reopen the myChevrolet app to refresh the location data. Sometimes, a simple refresh can solve the problem.
• Confirm OnStar Subscription: Verify that your OnStar subscription is active. Vehicle location services are often tied to an active subscription.
• Restart Vehicle and App: Try turning off your vehicle and restarting the myChevrolet app. This can sometimes clear temporary glitches.
• Check for Software Updates: Ensure both the app and the vehicle’s infotainment system have the latest software updates. Updates frequently include fixes for location services issues.
• Contact OnStar Support: If the problem persists, contact OnStar support. They can access diagnostic information and provide further assistance. They have specialized tools and knowledge to troubleshoot complex issues.

Device-Specific Problems and Compatibility

Let’s face it, your Android phone is your trusty sidekick, but sometimes, it and the MyChevrolet app just don’t see eye to eye. Compatibility issues can range from minor annoyances to full-blown app meltdowns. We’re diving deep into the nitty-gritty of why your phone might be playing hard to get with your car’s best friend.

Android Phone Model and Operating System Compatibility

The MyChevrolet app, like a sophisticated gadget, needs a specific environment to thrive. It’s not just about having an Android; it’s about the right Android version and, sometimes, the phone itself. The app is designed to work with a wide range of Android devices, but older models or those running significantly outdated operating systems might face challenges. Think of it like this: a vintage car needs specific fuel; similarly, the app needs a compatible ‘fuel’ (Android version) to run smoothly.

• The app typically supports Android versions from a certain release onward. Checking the Google Play Store page for the app is the best place to find the minimum required Android version.
• Older phones, even if running a compatible Android version, might struggle due to limited processing power or memory.
• The MyChevrolet app’s performance can vary dramatically depending on the phone’s hardware, such as the processor, RAM, and storage.
• Some Android manufacturers customize their operating systems, which can sometimes lead to compatibility issues.

App Performance on Different Android Devices

Imagine a race car and a family sedan – both can get you to your destination, but the experience is vastly different. The same applies to the MyChevrolet app on different Android phones. A high-end phone with a powerful processor and ample RAM will likely provide a seamless and responsive experience. Conversely, an older or lower-spec phone might experience lag, slow loading times, or even crashes.

The differences can be quite noticeable.For example, users with newer Samsung Galaxy devices or Google Pixel phones, often experience faster loading times, smoother navigation, and more reliable connection stability, due to their advanced hardware. In contrast, users with budget-friendly devices from brands like Motorola or Nokia might encounter occasional performance hiccups, especially when accessing data-intensive features like remote commands or real-time vehicle diagnostics.

This isn’t a criticism of those devices, but rather a reflection of the hardware limitations.

Updating the MyChevrolet App and Android Operating System

Keeping your app and your phone’s operating system up-to-date is like giving them a regular check-up. Updates often include bug fixes, performance improvements, and security enhancements, all of which contribute to a better user experience. Think of it as preventative maintenance for your digital life. Here’s how to ensure everything is running at its best:

To Update the MyChevrolet App:

1. Open the Google Play Store app on your Android phone.
2. Tap on your profile icon in the top right corner.
3. Select “Manage apps & device”.
4. Under “Updates available,” find the MyChevrolet app.
5. Tap “Update” if an update is available.

To Update the Android Operating System:

1. Open the Settings app on your Android phone.
2. Scroll down and tap on “Software update” or “System”. The exact wording may vary depending on your phone model.
3. Tap on “Download and install”. If an update is available, your phone will download and install it.
4. Follow the on-screen instructions. You may need to restart your phone after the update is installed.

App Updates and Bug Fixes

Staying up-to-date with the MyChevrolet app is crucial for a smooth and secure experience. Regular updates not only fix known issues but also introduce exciting new features designed to enhance your vehicle ownership journey. Think of it like a car tune-up – it keeps everything running at its best!

Addressing Previous Issues and Introducing New Features

App updates are the digital equivalent of a mechanic fixing a problem and adding some cool new gadgets to your car. Each update is a carefully crafted package, addressing previous problems and adding new features. For example, a past update might have fixed a glitch that caused the remote start function to fail intermittently, a frustrating experience for users. Simultaneously, the same update could have introduced a new feature, such as integration with a smart home system, allowing users to control their vehicle’s functions (locking/unlocking doors, checking fuel levels) from their homes.Here’s another illustration: Imagine the app previously struggled to accurately display the vehicle’s location, causing concern for users.

A subsequent update could rectify this by improving the GPS tracking algorithms, ensuring the car’s location is always precisely shown on the map. At the same time, this update could introduce a new feature, like the ability to schedule service appointments directly through the app, saving users time and effort. The updates are often a combination of bug fixes and new functionality, enhancing user experience and providing added value.

Reporting Bugs and Expected Response Time

If you encounter a bug, rest assured that the MyChevrolet app developers are eager to hear from you. Reporting issues is a straightforward process, and your feedback is highly valued. You can typically report bugs through the app itself, often via a “Contact Us” or “Feedback” section, or by visiting the official MyChevrolet website. The developers usually provide a method to detail the problem, including the steps you took that led to the issue, what you expected to happen, and what actually happened.

Screenshots and videos can also be helpful for illustrating the problem.The expected response time can vary, but developers generally strive to address reported issues promptly. While there’s no guarantee of an immediate fix, you can typically expect an acknowledgment of your report within a few business days. More complex issues might require more time to investigate and resolve, but the developers will keep you informed of the progress.

Checking for Available App Updates

Keeping your app updated is essential for enjoying the latest features and fixes. Fortunately, the process is designed to be as simple as possible.

• Automatic Notifications: Most smartphones are configured to automatically notify you when updates are available for your apps. The MyChevrolet app will often alert you directly, either through a notification on your phone’s home screen or within the app itself. This is similar to how your car’s dashboard alerts you about maintenance needs.
• Manual Checks: You can manually check for updates in your device’s app store (Google Play Store for Android devices, Apple App Store for iOS devices). Simply search for “MyChevrolet” and see if an “Update” button appears next to the app’s listing.
• App Store Updates:
  1. Android: Open the Google Play Store app. Tap your profile icon in the top right corner. Tap “Manage apps & device.” Apps with updates available are labeled “Update available.” Tap “Update” to install the update.
  2. iOS: Open the App Store app. Tap your profile icon in the top right corner. Scroll down to see pending updates. Tap “Update” next to the MyChevrolet app.
• In-App Notifications: Sometimes, the MyChevrolet app itself will notify you of an available update. This is often accompanied by a prompt to install the update directly from within the app.

Account and Vehicle Information Synchronization

Keeping your MyChevrolet app in sync with your vehicle is like ensuring your phone and your car are constantly chatting, sharing secrets, and generally making your life easier. This process ensures you have the most up-to-date information, allowing you to access features like remote start, vehicle diagnostics, and more. It’s a fundamental aspect of using the app to its full potential, so let’s dive into how to make sure everything’s running smoothly.

Synchronizing Vehicle Information

The synchronization process is usually initiated automatically during the initial setup of the app. However, if your vehicle information isn’t appearing correctly, or if you’ve recently added a new vehicle, you may need to manually trigger a sync. This typically involves navigating to the “Vehicle” section within the app and looking for an option to refresh or sync data. This action tells the app to reach out to the Chevrolet servers and retrieve the latest details about your car.

Common Synchronization Errors and Resolutions

Unfortunately, the road to seamless synchronization isn’t always smooth. Sometimes, you might encounter bumps along the way.

• VIN Mismatch: This is like trying to fit a square peg in a round hole. The Vehicle Identification Number (VIN) is the unique fingerprint of your car. If the VIN entered in the app doesn’t match the VIN of your actual vehicle, the app won’t be able to retrieve the correct information. The solution? Double-check the VIN you entered.

  You can find it on your vehicle’s registration, insurance card, or on a sticker located on the driver’s side doorjamb. Ensure you’re entering the correct number, and try syncing again.

• Incorrect Vehicle Profile: Imagine ordering a pizza and receiving a burger. Similarly, if the app has the wrong vehicle model or trim level associated with your VIN, you’ll see inaccurate information. This could be due to a data entry error during the initial setup. To fix this, go to the vehicle settings within the app and verify the vehicle’s make, model, and year.

  If anything is incorrect, edit the information to match your vehicle’s specifications.

• Connectivity Issues: Sometimes, the problem isn’t with your vehicle or the app, but with the connection. The app needs a stable internet connection to communicate with the Chevrolet servers. Make sure your phone has a strong Wi-Fi or cellular signal. Try closing and reopening the app, or even restarting your phone. If you are in an area with poor connectivity, try syncing again when you have a better signal.

• Account Problems: If your Chevrolet account isn’t properly linked to your vehicle, the app won’t be able to access the necessary information. Verify that you’re logged into the app using the correct account credentials. Ensure that your vehicle is associated with your account on the MyChevrolet website. You may need to visit the website to manage your account and vehicle information.

Removing and Re-adding a Vehicle

If you’ve tried all the troubleshooting steps and your vehicle information is still not syncing correctly, or if you’ve sold your car and need to remove it from the app, you can remove and re-add the vehicle. This is like hitting the reset button.

1. Removing the Vehicle: Within the MyChevrolet app, navigate to the vehicle settings or profile. There should be an option to “Remove Vehicle” or “Delete Vehicle.” Confirm the removal. This action will disassociate your account from the vehicle within the app.
2. Re-adding the Vehicle: After removing the vehicle, you’ll need to add it back. The process is similar to the initial setup. Go to the “Add Vehicle” section within the app. You’ll likely be prompted to enter your vehicle’s VIN. Follow the on-screen instructions to complete the process.

   The app will then attempt to sync with your vehicle, retrieving the latest information.

Customer Support and Contact Information: Mychevrolet App Not Working On Android Phone

We understand that navigating the MyChevrolet app, even with all its fantastic features, can sometimes lead to questions or require assistance. Rest assured, Chevrolet is committed to providing comprehensive support to ensure you have a seamless and enjoyable experience. This section details how you can connect with our support team and get the help you need.

Contacting Customer Support

Reaching out for assistance is easy, with multiple channels available to suit your preference. Whether you prefer a phone call, email, or exploring online resources, Chevrolet has you covered.

• Phone Support: The primary method for immediate assistance is through phone support.
  • Phone Number: You can reach the MyChevrolet app customer support team at 1-800-222-1020. This number is typically available during standard business hours.
  • Availability: Support is generally available Monday through Friday, 8:00 AM to 8:00 PM Eastern Time. However, it’s always best to check the latest hours on the official Chevrolet website or within the MyChevrolet app itself, as these can be subject to change.
• Email Support: For less urgent inquiries or to provide detailed information, email support is a convenient option.
  
  • Email Address: While a dedicated email address specifically for the MyChevrolet app may not always be publicly listed, you can often find a general Chevrolet customer service email address on the official Chevrolet website. This email is usually monitored by support staff who can direct your inquiry to the appropriate department.

  • Response Time: Expect a response within 24-48 hours, although this can vary depending on the complexity of your inquiry and the volume of requests.
• Online Resources: Chevrolet provides a wealth of online resources to help you troubleshoot common issues and learn more about the MyChevrolet app.
  
  • Website: Visit the official Chevrolet website. The website often includes a comprehensive FAQ section, user manuals, and troubleshooting guides. The website is also a good place to find the most up-to-date contact information.
  • In-App Help: Within the MyChevrolet app, you can often find a help section or a FAQ section. These resources may provide answers to common questions, step-by-step guides, and contact information.
  • Social Media: Chevrolet’s social media channels (Facebook, Twitter, etc.) may also provide customer support. While not the primary method, you can sometimes get quick answers or be directed to the right resources.

Submitting a Support Ticket

If you need to report a problem or request specific assistance, submitting a support ticket is the way to go. This allows you to provide detailed information about your issue and helps the support team understand the situation better.

Here’s what you should know about submitting a support ticket:

• How to Submit:
  • Through the App: Within the MyChevrolet app, look for a “Help” or “Support” section. This is often found in the settings menu or within a dedicated support tab. You may find an option to submit a support request directly from the app.
  • Through the Website: On the official Chevrolet website, you may find a “Contact Us” or “Support” page that includes a form for submitting a support ticket.
• Information Needed:
  
  • Your Contact Information: Provide your name, email address, and phone number so the support team can contact you.
  • Vehicle Information: Include your vehicle’s year, make, model, and VIN (Vehicle Identification Number). This helps the support team identify your vehicle and any related issues.
  • App Version: Provide the version number of the MyChevrolet app you are using. You can usually find this in the app’s settings.
  • Description of the Issue: Describe the problem in detail. Be specific about what you were doing when the issue occurred, what error messages you saw, and what steps you’ve already taken to try to resolve it. The more detail you provide, the better the support team can assist you.
  • Screenshots/Videos: If possible, include screenshots or videos that illustrate the problem. This can be very helpful for the support team to understand what you’re experiencing.
• Typical Response Times:
  
  • Initial Response: Expect an initial response within 24-48 hours, though it can sometimes take longer depending on the complexity of the issue.
  • Resolution Time: The time it takes to resolve your issue will vary depending on the nature of the problem. Simple issues might be resolved quickly, while more complex issues may require further investigation and potentially a software update.

Example Scenario: Imagine you’re experiencing trouble with the remote start feature in your MyChevrolet app. When submitting a support ticket, you would provide the following:

1. Your Name and Contact Information
2. Your Vehicle’s Year, Make, Model, and VIN
3. The MyChevrolet App Version
4. A detailed description of the issue: “When I try to use the remote start feature, the app shows an error message saying ‘Remote Start Failed.’ I’ve tried restarting the app and my phone, but the problem persists. The error message appears consistently.”
5. A screenshot of the error message.